In April and May the increase in business volumes came more from existing customers taking advantage of higher loan-to-value (LTV) due to a spike in gold prices to increase their borrowings against existing pledges. But absolute footfalls have not increased and acquisition of new customers has not picked up.
source https://economictimes.indiatimes.com/industry/banking/finance/spike-in-gold-loans-could-not-enthuse-individuals-to-pledge-household-gold-with-gold-loan-nbfc/articleshow/76407753.cms
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