The IOS will be on the lines of a similar system adopted at banks and will redress grievances related to deficiencies in service, Governor Shaktikanta Das said, announcing the new measure in the statement on regulatory policies along with the bi-monthly review of the monetary policy.source https://economictimes.indiatimes.com/industry/banking/finance/select-nbfcs-to-now-have-internal-ombudsman-on-lines-of-banks-shaktikanta-das/articleshow/86861729.cms
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