The NBFCs don’t expect customers to go back to the physical gold loan format once the pandemic ends because there’s been a change in lifestyle and outlook. Before the pandemic, the gold loan was taboo. But now people treat gold loans as an option to meet working capital and fund requirements.source https://economictimes.indiatimes.com/industry/banking/finance/banking/online-gold-loan-business-gaining-traction-and-nbfcs-want-to-make-most-of-it/articleshow/79281633.cms
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