BANKING

A major objective of the restructuring exercise was to relook at the operating model. “During Covid, the number of people visiting branches had gone down. The prognosis is that habits once acquired will not go away easily and we must be prepared for a world where branches are less central to the BoB network,” MD & CEO Sanjiv Chadha said. Instead of branches, the bank would focus on customer touchpoints or outlets, which numbered 25,000.

from Banking/Finance-Industry-Economic Times https://ift.tt/3ci42Rh
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