The number of complaints pertaining to 'Direct Sales Agent (DSA) and recovery agents' increased from 629 complaints in 2018-19 to 1,406 this year, it said.source https://economictimes.indiatimes.com/industry/banking/finance/banking/service-complaints-by-bank-customers-rise-57-pc-to-over-3-lakh-rbi-report/articleshow/80754191.cms
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