ICICI Lombard partners with Microsoft to automate audits of service calls

The deployment of Azure’s artificial tools has, among other things, allowed ICICI Lombard to improve the accuracy of its quality audits. According to Girish Nayak, ICICI Lombard’s chief technology officer, the use of cognitive intelligence technology will automate quality checks which will in turn make their service more efficient.

source https://economictimes.indiatimes.com/industry/banking/finance/insure/icici-lombard-partners-with-microsoft-to-automate-audits-of-service-calls/articleshow/83147254.cms