The zero-contact method completely does away with paper work or biometric verification, thereby removing physical interaction between the bank and customer from the know your customer (KYC) process, IDFC First Bank said in a release.source https://economictimes.indiatimes.com/industry/banking/finance/banking/idfc-first-bank-launches-video-kyc-facility-for-customers-to-open-savings-accounts/articleshow/76063216.cms
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