The regulator said the penalty on Citibank was for not adhering to the directions related to customer credentials.source https://economictimes.indiatimes.com/industry/banking/finance/banking/rbi-slaps-rs-4-crore-penalty-on-citibank-na-and-rs-1-45-crore-on-three-other-banks-for-flouting-rules/articleshow/76095472.cms
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