In a letter to RBI Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to "transactions failed/cancelled but money not refunded" forming 20 per cent of grievances registered in the banking sector have been received through the government-run National Consumer Helpline (NCH).source https://economictimes.indiatimes.com/industry/banking/finance/banking/ccpa-seeks-rbi-intervention-on-banks-delaying-refund-in-case-of-failed-transactions/articleshow/80057593.cms
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