Bank systems were clogged due to year-end system maintenance. Transactions were delayed for more than 24 hours, which otherwise would have been possible in a few seconds. Customers of top banks with large retail interfaces are said to have suffered the most.
source https://economictimes.indiatimes.com/industry/banking/finance/banking/year-end-pressure-hits-fund-transfers-via-imps-upi-in-millions/articleshow/81900310.cms
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