"The framework is designed to strike a balance between the need for an innovative and inclusive system while at the same time ensuring that the regulatory arbitrage is not exploited to the detriment to the customer's interest," Rao said at an event organised by industry grouping Assocham.source https://economictimes.indiatimes.com/industry/banking/finance/banking/digital-lending-norms-aimed-at-protecting-consumers-rbi-deputy-governor-m-rajeshwar-rao/articleshow/94084230.cms
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