These companies have undertaken massive exercises to retrain agents to approach and convince customers to buy new policies and renew premiums entirely through digital channels such as WhatsApp or Zoom, while also rejigging sales strategies starting right from the drafts used by agents to approach prospective customers, said people aware of the developments.source https://economictimes.indiatimes.com/industry/banking/finance/insure/insurers-rework-sales-pitches-post-covid-19/articleshow/75579414.cms
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